Shipping & Policy

We’re committed to providing precise lead times and fast shipping to ensure your items arrive on schedule. Explore our shipping options, production timelines, and what to expect when ordering from DesignX Lab.

Custom 3D Printing Delivery

Quote Timing: Quotes will be emailed within 12 hours of submission.

Quote Validity: Quotes are valid for 7 days. After this period, pricing and lead times may change due to demand fluctuations.

Production Time: Orders are printed and shipped within 1–5 business days after payment. Turnaround time typically averages 72 hours but may vary based on item complexity, order quantity, and size.

Turnaround Updates: We’ll notify you promptly if your turnaround time extends beyond the estimated window.

Shipping: Enjoy free shipping on all orders! Please note that separate orders placed through different quotes will ship in separate packages.

We only ship within the contiguous United States (lower 48 states).

Custom CAD Design Delivery

Quote Timing: Quotes will be emailed within 12 hours of submission.

Quote Validity: Quotes are valid for 7 days. After this period, pricing and lead times may change due to demand fluctuations.

Draft Timing: Initial drafts are typically completed within 1–3 business days, depending on the complexity of the design and any requested adjustments.

Completion Time: Finalized designs are generally completed within 5 business days after payment, but this may vary based on complexity.

Turnaround Updates: We’ll keep you informed if additional time is needed to complete your design.

Delivery: All CAD files are delivered digitally via email, ensuring fast and free delivery every time—no shipping fees required!

General Policies

Payment Terms:

  • Full payment is required upfront before any work begins. Accepted payment methods include credit card, PayPal, and others.

Privacy and Confidentiality:

  • All uploaded files and designs are treated with strict confidentiality and will not be shared or reproduced without consent, except as outlined under Intellectual Property.

Customer Communication:

  • Please ensure you provide a valid email address and check regularly for updates, questions, or quotes regarding your order.

Intellectual Property:

  • Customers retain full ownership of files or designs they submit for services.

For custom designs created by DesignX Lab:

  • Customers gain shared ownership upon final payment.
  • DesignX Lab retains the right to reuse, modify, or sell these designs as part of our portfolio or offerings.

Custom 3D Printing Policies

File Requirements:

  • Customers must own the rights to any files submitted. Files purchased on behalf of a customer are not accepted.
  • Supported file formats include STL, STEP, and OBJ.

Prohibited Items:

  • We do not print weapons, weapon parts, or items that could be used as weapons.

Returns and Exchanges:

  • Custom 3D-printed items cannot be returned or exchanged.
  • If you are dissatisfied (e.g., color, detail, size, weight), contact us via email for a significant discount (80% or more) on a replacement order.

Damaged Items:

  • Items damaged during shipping will be replaced free of charge. Customers must provide photo evidence for verification.

Turnaround Time:

  • Printed items are typically shipped within 2–5 business days after payment. Turnaround may vary based on complexity and order size.

Custom CAD Design Policies

Prohibited Designs:

  • We do not design weapons, weapon parts, or characters.

Refund Policy:

  • Refunds are not available for CAD designs due to the significant time involved.

Unlimited Revisions:

  • We offer unlimited revisions to ensure your satisfaction.

Delivery:

  • Initial drafts are completed within 1–3 business days, depending on complexity.
  • Final designs are typically delivered within 5 business days after payment.
  • All designs are delivered digitally via email, ensuring fast and free delivery.